1. INTRODUCTION
We respect your privacy and comply with the Swiss Federal Act on Data Protection (DSG) and, where applicable, the EU General Data Protection Regulation (GDPR).
We commit to full transparency in how we use your data and undertake to use it only for the specific uses listed bellow
We shall make our best endeavours to protect your personal information. In case of an incident impacting your personal information, we undertake to inform you and relevant authorities in accordance with the lay
We will respect all choice you may make in relation to the treatment of your personal data.
2. DATA WE COLLECT
We may collect and process the following data when you interact with our website:
- Personal data (name, address, email, phone number)
- Payment data (via secure payment providers, we do not store full card details)
- Technical data (IP address, browser, device type)
- Cookie data: We also collect certain information automatically about visitors to our website. This may include data relating to advertising IDs, pixel tags or your unique online personal identifier.
3. HOW WE USE YOUR DATA
We use your personal data to:
- Process and deliver your orders
- Communicate with you about your purchase or inquiries
- Improve our website and customer experience
- Send marketing emails (only if you have expressly consented)
4. SHARING OF DATA
We only share personal information with others when we are permitted by law to do so. When we share personal information with others, we put contractual arrangements and security mechanisms in place to protect the personal information shared and to comply with our data protection, confidentiality and security standards and obligations. We share your personal information in the following circumstances:
- Appointed service providers (including data processors)
- Payment providers (e.g. Stripe, PayPal)
- Shipping companies (e.g. DHL, Swiss Post)
- Analytics tools (e.g. Google Analytics, if enabled)
- Social media platforms
We may be required to share your personal data with Law enforcement agencies, court, police, regulators, government authorities or any other third party, including a relevant financial institution, where we believe this is necessary to comply with a legal or regulatory obligation. In addition, we may share your data with insurance providers and/or lost or stolen organisations to facilitate the recovery of any lost or stolen items.
We do not sell or rent your personal data.
5. COOKIES & TRACKING
Our website may use cookies and tracking technologies to improve user experience. You can disable cookies in your browser settings.
6. DATA RETENTION
We store your data only as long as necessary to fulfil the purposes outlined above or as required by law and in particular to protect ourselves in the event of a legal claim (for example, information relating to a contract with you will be kept for the lifetime of the contract and up to ten years after) as well as necessary to comply with statutory retention obligations. After this period, it will be deleted or in some cases anonymised. Where we have your consent to process your personal information and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent, we will delete your personal information.
If you request that we no longer send you direct marketing communications or you exercise your right to be forgotten, we will keep a record of your request and contact details to ensure that your request is respected.
7. YOUR RIGHTS
You have the right to:
- Access and Request information about your stored data
- Correct, delete or restrict processing of your data
- Request to update or correct any inaccurate personal information
- Withdraw consent for future use (e.g. unsubscribe from newsletters)
- Object to use of your personal data where it is processed for direct marketing purposes or where there is a legitimate or public interest
- Consent can be withdrawn at any time with effect for the future. The withdrawal does not affect the lawfulness of the processing carried out on the basis of this consent until the effective withdrawal.
- If you have a concern about how we use your personal information, please contact us using the details set out below and we will do our best to resolve it. We will respond to you in writing within a reasonable time-frame, setting out our proposed solution. If you think we have processed your personal information in a manner that is unlawful or breaches your rights, you also have the right to complain to a relevant data protection authority, for example in your place of residence, or the jurisdiction in which the processing took place.
8. CHILDREN
The website does not target children and we do not collect and personal data from someone whom we know to be a child unless parental consent has been given
9. CONTACT & CONTROLLER
The controller as provided under Swiss law is:
Courveia (Meret Bär)
Courveia GmbH
c/o Contor Treuhand AG
Weinbergstrasse 131
8006 Zürich
info@courveia.com
For any requests, please contact us at: info@courviea.com